{
  "$schema": "https://schema.org",
  "@context": "https://schema.org",
  "@type": "Person",
  "@id": "https://www.justinerwin.com/#person",
  "name": "Justin Erwin",
  "url": "https://www.justinerwin.com",
  "jobTitle": "AI Product Leader & Systems Builder",
  "description": "AI product leadership and systems work for operational workflows that need evidence, guardrails, and human judgment.",
  "email": "mailto:justin@justinerwin.com",
  "homeLocation": {
    "@type": "Place",
    "name": "Las Vegas"
  },
  "workMode": "Las Vegas and remote",
  "availability": "Open to leadership and systems work",
  "sameAs": [
    "https://www.linkedin.com/in/justinerwinlv/",
    "https://github.com/Justlrnal4"
  ],
  "knowsAbout": [
    "Operations strategy",
    "AI product leadership",
    "System design",
    "Predictive analytics",
    "Governed automation",
    "Human-in-the-loop"
  ],
  "hasOccupation": {
    "@type": "Occupation",
    "name": "AI Product Leader & Systems Builder",
    "description": "Enterprise operations to AI product building"
  },
  "positioning": {
    "summary": "Operator first. Builder by necessity.",
    "background": [
      "Eighteen years in large-scale hospitality operations across multiple Las Vegas properties, most recently as Executive Director with full P&L responsibility for a $200M+ business.",
      "That operating background now shapes product work for complex workflows, real constraints, and measurable business outcomes: decision-support systems, dashboards, eval-tested AI, and automation with human approval where risk is high."
    ],
    "heroMetrics": [
      {
        "value": "$200M+",
        "label": "P&L responsibility"
      },
      {
        "value": "18",
        "label": "years enterprise ops"
      },
      {
        "value": "MBA + 11",
        "label": "certifications"
      }
    ]
  },
  "capabilities": [
    "Operations strategy",
    "AI product leadership",
    "System design",
    "Predictive analytics",
    "Governed automation",
    "Human-in-the-loop"
  ],
  "evidence": [
    {
      "metric": "$200M+",
      "label": "P&L responsibility",
      "scope": "Operating leadership",
      "detail": "Executive Director scope in large-scale Las Vegas hospitality operations.",
      "surface": "resume and case evidence (not a homepage metrics wall)"
    },
    {
      "metric": "18",
      "label": "years enterprise ops",
      "scope": "Career context",
      "detail": "Frontline, cross-functional, and executive operating context before the product work.",
      "surface": "resume and case evidence (not a homepage metrics wall)"
    },
    {
      "metric": "42→84%",
      "label": "eval pass rate",
      "scope": "Synthetic evals",
      "detail": "Reztrix safety-oriented pass-rate improvement across 50 synthetic scenarios.",
      "surface": "resume and case evidence (not a homepage metrics wall)"
    },
    {
      "metric": "20%",
      "label": "call-volume reduction",
      "scope": "Rollout outcome",
      "detail": "Operational lead on an AI guest support assistant rollout at resort scale.",
      "surface": "resume and case evidence (not a homepage metrics wall)"
    },
    {
      "metric": "52→64",
      "label": "guest satisfaction score (NPS) lift",
      "scope": "Operational analytics",
      "detail": "Power BI and loyalty-personalization workflows tied to a 12-point annual lift.",
      "surface": "resume and case evidence (not a homepage metrics wall)"
    },
    {
      "metric": "15→32%",
      "label": "mobile check-in adoption",
      "scope": "Product rollout",
      "detail": "Business-side rollout support, user acceptance testing (UAT) coordination, vendor coordination, and frontline enablement across 9,000+ rooms.",
      "surface": "resume and case evidence (not a homepage metrics wall)"
    }
  ],
  "projects": [
    {
      "name": "Reztrix",
      "url": "https://www.justinerwin.com/reztrix",
      "liveUrl": "https://reztrix.com",
      "status": "System prototype",
      "summary": "Hotel-floor decision support: what needs action next",
      "meta": "AI suggests · manager approves · tested for safety",
      "section": "Governed workflow systems"
    },
    {
      "name": "Automation Kits",
      "url": "https://www.justinerwin.com/automation",
      "liveUrl": null,
      "status": "Local-runnable prototypes",
      "summary": "Inbox and lead workflows where AI drafts, a person approves",
      "meta": "5 live demos · sort · draft · human gate · proof only",
      "section": "Governed workflow systems"
    },
    {
      "name": "Contract Change Management Prototype",
      "url": "https://www.justinerwin.com/contract-change",
      "liveUrl": null,
      "status": "Conceptual prototype",
      "summary": "Scope-change requests with clear owners and approvals",
      "meta": "Concept prototype · one request record · full trail",
      "section": "Governed workflow systems"
    },
    {
      "name": "ACATS Review Workbench",
      "url": "https://www.justinerwin.com/acats",
      "liveUrl": "https://acats-workbench.vercel.app",
      "status": "Live sandbox prototype",
      "summary": "Time-sensitive account-transfer review for regulated teams",
      "meta": "Deadline clock · evidence pin · reviewer decides",
      "section": "Governed workflow systems"
    },
    {
      "name": "BurgReport",
      "url": "https://www.justinerwin.com/burgreport",
      "liveUrl": "https://burgreport.com",
      "status": "Live tool",
      "summary": "Fine wine pricing in seconds, not tabs",
      "meta": "Live market data · fast benchmarks",
      "section": "Decision and data products"
    },
    {
      "name": "Spatial Limen",
      "url": "https://www.justinerwin.com/spatial-limen",
      "liveUrl": "https://spatiallimen.com",
      "status": "Live prototype",
      "summary": "Finds hidden overlaps across research — shows its sources",
      "meta": "Live prototype · weak matches refused · sources kept",
      "section": "Decision and data products"
    },
    {
      "name": "TeeTimeBuddy",
      "url": "https://www.justinerwin.com/teetimebuddy",
      "liveUrl": "https://teetimebuddy.app",
      "status": "Live product",
      "summary": "Golf trip planning for crews: when free, who is in, who owes",
      "meta": "Availability · voting · split expenses",
      "section": "Decision and data products"
    },
    {
      "name": "702 Turf Cleaning LLC",
      "url": "https://www.justinerwin.com/702turf",
      "liveUrl": "https://702turfcleaningllc.com",
      "status": "Live client website",
      "summary": "Website that turns local search into quote requests",
      "meta": "Clear pricing · quote form · mobile-first",
      "section": "Applied and prototype proof"
    },
    {
      "name": "Studio Ops",
      "url": "https://www.justinerwin.com/studio-ops",
      "liveUrl": "https://studio-ops-console.vercel.app",
      "status": "Concept prototype, unsolicited concept with fictional sample data",
      "summary": "Show-ops console: host only sees decisions that need them",
      "meta": "Concept prototype · decision inbox · sample data",
      "section": "Applied and prototype proof"
    },
    {
      "name": "The CLAW",
      "url": "https://www.justinerwin.com/#work",
      "liveUrl": "https://theclaw.cc",
      "status": "Playable web artifact",
      "summary": "A 3D arcade cabinet with anonymous persistence and a deliberately strange onboarding loop.",
      "meta": "PLAYABLE WEB ARTIFACT",
      "section": "Homepage lab"
    },
    {
      "name": "MLB_2026",
      "url": "https://www.justinerwin.com/",
      "liveUrl": null,
      "status": "Active data system, no public URL. Evidence is mechanical and synthetic for now. No public ROI or edge claim. Not listed as a homepage lab entry.",
      "summary": "Active build for a point-in-time MLB modeling platform: odds ingestion, feature lineage, settlement and scorecard helpers, strict missing-timestamp guardrails, and a first non-market expected-runs model. Evidence is mechanical and synthetic for now. No public ROI or edge claim.",
      "meta": "RESEARCH ENGINE · ACTIVE DATA SYSTEM",
      "section": "Active systems (not homepage lab)"
    },
    {
      "name": "Resort-Scale Product Rollouts",
      "url": "https://www.justinerwin.com/",
      "liveUrl": null,
      "status": "Operating proof, enterprise implementation record",
      "summary": "Product and implementation record from complex live environments: AI guest assistant rollout, mobile check-in adoption, loyalty-personalization dashboards, IoT compliance pilot, and cross-functional automation governance.",
      "meta": "ENTERPRISE IMPLEMENTATION · OPERATING PROOF",
      "section": "Enterprise implementation"
    }
  ],
  "credentials": [
    {
      "issuer": "Education",
      "items": [
        "MBA, Digital Technology Management, Kelley School of Business"
      ]
    },
    {
      "issuer": "AWS",
      "items": [
        "Certified AI Practitioner",
        "Certified Cloud Practitioner"
      ]
    },
    {
      "issuer": "Stanford",
      "items": [
        "Generative AI for Product Innovation",
        "Driving Product Strategy through Growth & Change"
      ]
    },
    {
      "issuer": "Product School",
      "items": [
        "Product Manager Certification",
        "AI for Product Managers",
        "Advanced AI Agents",
        "AI Prototyping",
        "AI Evals"
      ]
    },
    {
      "issuer": "Scrum.org",
      "items": [
        "PSPO I"
      ]
    },
    {
      "issuer": "Microsoft",
      "items": [
        "Azure Data Fundamentals (DP-900)"
      ]
    }
  ],
  "dataIntegrity": {
    "reviewed": "Reviewed July 2026",
    "notes": [
      {
        "label": "Operational outcomes",
        "body": "Rollout metrics are presented with the operating context and scope behind them."
      },
      {
        "label": "AI evals",
        "body": "Reztrix evaluations (evals), structured tests that score whether the AI's answers are right, safe, and useful, use synthetic frontline scenarios to test grounding, escalation behavior, and recommendation safety."
      },
      {
        "label": "Prototype boundaries",
        "body": "Prototype, lab, and live-product status is called out plainly across the work."
      }
    ]
  },
  "contact": {
    "email": "justin@justinerwin.com",
    "linkedin": "https://www.linkedin.com/in/justinerwinlv/",
    "github": "https://github.com/Justlrnal4"
  },
  "relatedResources": {
    "llmsTxt": "https://www.justinerwin.com/llms.txt",
    "sitemap": "https://www.justinerwin.com/sitemap.xml"
  },
  "generatedFrom": "site content SSOT: src/content/homepage-data.ts, src/content/work-index-data.ts, and project page hero copy. Statuses (live tool, prototype, concept) mirror the site's own labels."
}